LuggagePals FAQ

How much does luggage storage cost?

London: £2.95 per bag per day, or £1.50 per bag for up to 3 hours. Barcelona: €2.75 per day or €1.40 up to 3 hours. Paris: €3.50 per day or €1.75 up to 3 hours. Any bag size, no booking fee.

Is there a booking fee?

No. The price you see per bag is the price you pay.

What happens if I need more than 3 hours?

Anything longer than 3 hours is charged at the day rate for that city.

What about oversized items?

Bikes, surfboards, prams and other oversized items cost the normal bag price plus £2.00 a day in London or €2.00 a day in Barcelona and Paris.

How does drop-off work?

Show your booking code at the counter. The partner tags each bag and stores it until you collect it.

Are my bags insured?

Bags are covered up to £1,000 each while stored with a LuggagePals partner, as set out in our terms.

Can I cancel?

Yes. Cancel for free any time before your drop-off time.

What can’t I store?

Cash, valuables, perishables, animals or anything illegal. Partners can refuse bags that look unsafe.

When can I get help?

Every day, 8am–10pm London time. Email support@luggagepals.com.

Can my business become a storage partner?

Yes, in London, Barcelona and Paris. Earn 66% of every booking, paid weekly.