Support

We’re here every day, 8am–10pm london time.

Email support@luggagepals.com with your booking code and we’ll get back to you as soon as we can within those hours.

Common questions

Running late? Extend your booking from My bookings in the app before your pick-up time.
Need to cancel? Cancel for free any time before your drop-off time.
Partner closed or can’t find it? Email us with your booking code and we’ll sort it out.